Shipping Policy

Who We Are
Hama Car Valeting LTD (“we,” “us,” or “our”) operates the website https://hamacarvaleting.shop/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship within United Kingdom.
  • Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 4:00 PM (GMT+00:00) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: support@hamacarvaleting.shop
  • Phone: +44 7780534419
  • Address: 247 Hertford Road, London, EN3 5JJ, United Kingdom
  • Hours: Monday to Friday (8:00am – 5:00pm)